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We take such matters very seriously and will investigate individual cases thoroughly. Any piece that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at info@zanalacollection.com.au. We regret to inform you that no refunds will be given for orders that fall under the below categories.

In the event of damaged items received, we will require photo proof of the affected item and your D.O (Delivery Order) for us to investigate and review before a decision is made to re-send the piece to you at no cost, subject to availability. Considering this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@zanalacollection.com.au.

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