Visit our store to get 10% off

What types of materials are used for your clothes?

We pride in materials that are 100% natural and organic. Silk, linen, viscose and cotton are most common throughout our products.

 

Can I order online and pick up in store?

Yes, please indicate the store option to pick up from in the "Delivery Instructions" when you check out. If you decide to pick up in store, you will receive a 10-15% discount. Please note all coats and dresses over $1000 must be picked up from store.

 

What if I can’t pick up from store and my item is over $1000?

In this case, courier services will be available to ensure your item is delivered in a secure and safe manner.

 

How much is shipping?

Shipping is $12.50 for orders between $0 -$200. Over $200 shipping is free.

 

What are the payment methods available?

Currently we only accept Credit/Debit cards and PayPal payments.

 

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

 

What happens if there's been a delivery mishap to my order? (damaged or lost delivery)

We take such matters very seriously and will investigate individual cases thoroughly. Any piece that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at info@zanalacollection.com.au. We regret to inform you that no refunds will be given for orders that fall under the below categories.

In the event of damaged items received, we will require photo proof of the affected item and your D.O (Delivery Order) for us to investigate and review before a decision is made to re-send the piece to you at no cost, subject to availability. Considering this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@zanalacollection.com.au.