CHANGES TO YOUR ORDER
If you require any changes to your order including incorrect address details and sizing, please contact us immediately at firstname.lastname@example.org to ensure adjustments can be applied.
If your order has already been processed, Zana La Collection accepts no responsibility for incorrect details entered. However, our usual returns process is available.
RETURNS AND EXCHANGE
You may return or exchange your Zana La Collection Online Store purchase for any reason, including sale items, subject to adherence to the following terms. Returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place.
For purchases made in Zana La Collection, no refunds unless required by law. Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.
Purposes for handling personal information
Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
- To process transactions and deliver products to you
- To communicate with you
- To maintain our business records and to otherwise run our business
- For purposes disclosed to you and to which you have consented
- Or purposes that you would otherwise reasonably expect, and
- For any other purposes required or permitted by law